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Majority of workers would leave frontline work if given the opportunity

Media Release | By | 22 Oct 2022 | 2 minute read

A new report from SafetyCulture has highlighted the mounting pressure on frontline workers and the key opportunities for businesses to start improving the way they operate.

A new survey from SafetyCulture finds life is getting tougher for frontline workers in many essential industries, with almost two in three (64%) saying the challenges and pressure they face at work have increased in the last 12 months. 

Nearly a third of those surveyed said they’re under ‘intense pressure’ at work, and almost three in four (73%) frontline workers feel they have been under increased pressure at home during the last 12 months.

SafetyCulture’s Feedback from the Field report represents the views of American, British and Australian frontline workers defined as individuals who must physically show up to their job, including the likes of hospitality, retail, manufacturing, BPO healthcare and logistics workers. 

Alarmingly, more than half of this frontline workforce (54%) said if they had the opportunity they would leave frontline work altogether. 

Against the backdrop of ongoing supply chain issues, rising inflation and the soaring cost of living, it’s clear that frontline workers feel like they’re under increasing pressure on multiple fronts. Tooling and technology can do more than just help keep pace — organizations can use it to help alleviate the load.”
said John Mumford VP of Global GTM at SafetyCulture.

The good news for businesses is that it’s not too late to address these issues and prevent more exits. Small investments in technology can do more than just help businesses keep pace — organizations can start taking steps today to become more efficient and help alleviate the load.

Some of the top tips in the report for easing the pressure on the frontline include: 

Removing technological red tape: digitizing ways of working through actions like shifting from paper checks to digital inspections or automating manual tasks with the help of sensors and IoT. Rather than struggling to do more with less, using technology to free up capacity.

Leveraging mobile learning: the quickest and most accessible way to get training out to those in the field or working remotely. Ease the mental load and build team resilience with free customizable courses.

Checking your blindspots: hitting pause and doing an audit of your processes is hugely valuable. Sometimes you need to slow down in order to speed up. Collating and integrating your data sources in a meaningful way allows you to turn data into information. The information then allows you to react in real-time, prevent incidents before they happen, and start a cycle of continuous improvement.

Businesses have a key role in addressing some of the issues that are making work more challenging for frontline workers. It’s more pressing than ever to understand the pressure points faced by the workforce that keeps the world moving — before they move on themselves.

Click here to read the full report.

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