It’s the care your business deserves — here’s everything you need to know about our new business insurance arm, SafetyCulture Care.
Business as usual for the insurance industry has looked broadly the same for, well, decades. Known
for complex policies and fine print, insurance products can be challenging to navigate, leaving many
small business owners feeling overwhelmed and under-protected.
But now, there’s a solution that is changing the game. We are excited to launch a new insurance arm
SafetyCulture Care, which will support small and medium-sized businesses in Australia, before
launching in the US later this year.
Consumers rarely love insurance — and this is something we’re hoping to change. After all, most
businesses need insurance. And we’re in the business of making that insurance count.
Unlike traditional insurance providers, SafetyCulture Care starts with risk management and a position
of wanting to help customers run a better, safer business. SafetyCulture Care combines insurance
distributed through brokers with technology, and offers risk management to policyholders.
Some businesses are inherently riskier than others, and the SafetyCulture Care offering allows
businesses that manage risk to differentiate from those that do not. We’ll share our best practice
expertise too, to help fine tune their risk management strategies. This includes using the workplace
improvement tools and technology provided by SafetyCulture, leveraging data to create insights
relevant to that specific industry or business, and access to risk surveys for brokers to better
understand their customer’s needs.
In short, we’re ready to help businesses get better and smarter.
SafetyCulture Care will be run by Managing Director, Frank Costigan, who has over 30-years of
experience in financial services and insurance, both locally and offshore. Before joining SafetyCulture
in 2022, Frank’s career spanned Interim Managing Director of QBE’s Australia Pacific division and
CEO at Youi Insurance.
“I believe in SafetyCulture’s mission, and I can see that this company genuinely has the potential to
help change the way people work,” he said. “I’m also incredibly passionate about the role of insurance
in providing businesses with certainty and security, and I know that by expanding into insurance,
SafetyCulture can play a positive role in influencing the way businesses operate and think about risk.”
One of the most significant and important differentiating factors for SafetyCulture Care will be its focus
on providing an excellent customer offering. SafetyCulture Care will design the product, develop the
pricing models, underwrite and most importantly provide an in-house claims team. The business will
aim to provide customers with a higher level of ‘care’ from quoting a risk, to binding a policy, issuing
documents and all the way through to claim.
“There’s genuinely nothing like SafetyCulture Care in the global insurance market, so we’re really excited about this opportunity. Business insurance is long overdue for some disruption and what we’re bringing to the table with SafetyCulture Care has the potential to totally redefine the nature of the relationship that businesses have with their insurer” – Frank Costigan, Managing Director at SafetyCulture Care
SafetyCulture Care has been created leveraging the learnings of the highly successful insurtech model
SafetyCulture established via Mitti in 2020. Eligible Mitti customers will be invited to consider
SafetyCulture Care policies at renewal.
SafetyCulture Care will act under binding authority for Allianz Australia Insurance Limited (Allianz)* to
administer and issue policies, and provide claims handling and settling services on behalf of Allianz.
* Products insured by Allianz Australia Insurance Limited, ABN 15 000 122 850, AFSL 234708.
The information contained in this article is general in nature and you should consider whether the information is appropriate to your specific needs. Legal and other matters referred to in this article are based on our interpretation of laws existing at the time and should not be relied on in place of professional advice. We are not responsible for the content of any site owned by a third party that may be linked to this article. SafetyCulture disclaims all liability (except for any liability which by law cannot be excluded) for any error, inaccuracy, or omission from the information contained in this article, any site linked to this article, and any loss or damage suffered by any person directly or indirectly through relying on this information.