SafetyCulture Summit 2020

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By SafetyCulture Team   |  
September 15th, 2020

EdApp and SafetyCulture team up to democratize training for the global workforce

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We’re excited to announce that SafetyCulture has acquired the class-leading mobile training solution EdApp. The acquisition means that we can support more businesses, big and small, as effective workplace training becomes more critical than ever.

EdApp is SafetyCulture’s first acquisition and follows a series of investments in EdApp over the last two years. Up to today, SafetyCulture has focused on the inspections and issues space with our flagship product, iAuditor. Training has always been part of SafetyCulture’s roadmap because it impacts everybody who is in the workforce. This is an opportunity for both our companies to be able to go much further and help businesses do their best work every day. 

For our customers, this represents a new era in learning as training becomes just as important as compliance. As our world changes, a cultural shift needs to occur, with an integrated approach to safety now essential for operational excellence. Organizations can increase productivity, promote employee accountability, and enhance customer experience with an integrated approach that combines training, inspections, and issue response. 

Retraining is the new normal 

The global economy has experienced disruption like no other in 2020. External forces continue to change direction by the minute, and the organizations that can adapt the fastest will be the winners. Rapid retraining of existing teams will play an increasingly important role in post-pandemic recovery, as businesses consider how best to align with new market conditions and shifting consumer preferences. 

An immediate need for simple and effective training exists, as organizations struggle to upskill employees in quickly evolving government guidelines. However, the greater opportunity for businesses lies in integrating training into existing safety processes. Engaging micro-lessons can be introduced to build on the foundation of digital checklists and issues. Targeted lessons can be delivered at the perfect time for an immediate impact on teams. 

For example, a cafe manager could introduce a sanitation checklist that sets the cleaning standards of the cafe and allows team members to report any issues discovered with our app, iAuditor. At the same time, the manager can set up engaging micro-lessons on EdApp that show cleaning techniques for specific areas. 

Adapting teams to new business models will require retraining at speeds many organizations have never experienced. Developing an integrated approach, built on the three pillars of training, inspections, and issues, can help teams adapt faster and deliver a unique competitive advantage.  

Workplace learning weaknesses exposed 

The pandemic has exposed significant flaws in established learning management systems. As slow content authoring speeds, clunky user experience, low engagement, and poor completion rates prevent effective learning. Organizations quickly discovered broken workplace learning tools at the time when they needed them the most. 

In the past, workplace training efforts were more concerned with compliance numbers than tangible learning outcomes. Now, the ability to deliver effective learning fast is critical for survival. The safety of customers, employees, and brand reputations now depends on teams being upskilled in minutes, not days.

Adapt faster with mobile-first training 

EdApp is disrupting the traditional approach to workplace learning by delivering micro-lessons directly to users’ smartphones. Businesses can now rapidly create engaging content with simple, intuitive templates, and learners stay engaged by consuming shorter, targeted bursts at their own pace, when they decide. 

How to use mobile-first learning and rapid authoring as your new competitive advantage

Hospitality 

Improve quality standards in your hotel, restaurant or cafe, and create a culture of excellence by delivering training on delivering great customer service. Design micro-lessons that focus on key areas such as presentation, quality and service standards. By integrating training with your existing iAuditor inspections, you can set the standards for quality with checks and use training to explain the how’s and why’s of delivering great service. 

Retail

Enhance customer experience in your retail business by delivering a constant stream of product knowledge micro-lessons for front-line team members. Consider integrating training with your opening or closing inspections and encourage staff to pick up issues and take action with iAuditor.

Manufacturing 

Increase production efficiency by delivering important updates to manufacturing processes faster than ever. Develop micro-lessons that production workers can consume without the need to attend structured meetings. Consider integrating training with your existing iAuditor quality checklist.

Logistics 

Reduce injuries and enhance the safety of your warehouse teams by delivering training on updated manual handling techniques. Create micro-lessons that team members can access anytime to refresh their safe working knowledge. Consider integrating training with your existing iAuditor health and safety checklist.

Transport 

Improve delivery times and reduce accidents by developing training for drivers on new routes or potential hazards. Deliver micro-lessons that vehicle operators can use daily to enhance their journey. Consider integrating training with your existing iAuditor vehicle pre-start checklist.


Learn more about EdApp and start designing training for your team

Important Notice
The information contained in this article is general in nature and you should consider whether the information is appropriate to your specific needs. Legal and other matters referred to in this article are based on our interpretation of laws existing at the time and should not be relied on in place of professional advice. We are not responsible for the content of any site owned by a third party that may be linked to this article. SafetyCulture disclaims all liability (except for any liability which by law cannot be excluded) for any error, inaccuracy, or omission from the information contained in this article, any site linked to this article, and any loss or damage suffered by any person directly or indirectly through relying on this information.

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